• Made to Order: Most of our pieces are made to order. Please allow 7-10 business days (excluding weekends and holidays) for us to create your piece, plus shipping time to your location.

• Product Description: Be sure to check the product description for a more detailed timeline on the production of specific items.

• Order Processing: Orders placed over the weekend and major holidays are fulfilled the next business day.

• Shipping Notification: You will receive a notification once your order has shipped.

• Standard Shipping: We offer complimentary standard shipping for orders within Canada.

• Express Shipping: Orders over $1,000 CAD in value will receive express shipping (1-3 business days) and may require a signature upon delivery.

• Complimentary Shipping: Pear offers complimentary standard shipping for orders over $500 USD.

• Shipping Fee: Orders under $500 USD will have a $10 shipping fee added at checkout.

• Express Shipping: Orders over $1,000 USD in value will receive express shipping (1-3 business days) and may require a signature upon delivery.

• Import Duties and Taxes: Residents of the United States may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pear is not responsible for these charges if they are applied.

• Shipping Method: All international orders are shipped via Canada Post.

• Flat Rate Shipping: International orders are subject to a flat shipping rate of $50.

• Eligible Countries: We ship to the U.K., Ireland, France, Italy, Spain, Germany, Sweden, Denmark, Norway, Belgium, Australia, New Zealand, Ukraine, Japan, Hong Kong, Taiwan, and Singapore. If your country is not listed, please contact us to see if delivery is possible to your location.

• Import Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pear is not responsible for these charges.

• Returns and Exchanges: Returns or exchanges are not eligible for international orders.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

• Location: We only accept returns for orders shipped within Canada.

• Time Frame: Returns must be made within 30 days of the delivery date.

• Condition: Items must be returned in their original condition, unused, and with all original packaging.

• Contact Us: Before returning an item, please contact our customer service team at hello@thisispear.com to initiate the return process.

• Prepare Your Package: Securely pack the item(s) you wish to return in the original packaging, if possible. 

• Shipping Costs: Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the item reaches us safely.

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return conditions.

• Refund: If the return is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or credit card issuer.